Privacy Policy

Your privacy on our Website is of the utmost importance to us.


This privacy statement ("Statement") constitutes the privacy policy for Lisa Ho Designs Pty Limited (“Lisa Ho”, “We”, “Us“) for use of the Lisa Ho.com website (“Website”) - what information we gather, how we use it and how to correct or change it.

This Statement only addresses our activities from our servers. Other sites (including those to which the Website links and third party sites or services with which www.lisaho.com is connected) may have their own privacy policies and practices, which we do not control.

USE OF INFORMATION

We collect and use your personal information from registration forms and customer orders to fulfil your order, enhance your enjoyment of the website and to send you information about our company and promotional material from some of our partners. Financial information that is collected is used to bill you for products and services. Your personal information is also used to contact you when necessary for customer service reasons.  Unique identifiers, such as member ID and passwords, are collected to verify the user's identity and for use as account numbers in our record system.

Any personal information which we provide to third parties, is "aggregated" -- meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on the Website. We may use only the anonymous click stream data to help our advertisers deliver better-targeted advertisements. We will not otherwise disclose any personal information without the individual's consent, except to comply with applicable law or valid legal process.
 
The Website contains links to partners, advertisers and third party Internet sites and services that may collect data in connection with sweepstakes, promotions, e-commerce, etc. They each have separate privacy and data collection practices; independent of the Website and we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of such websites.

Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website - for example on message boards, through email, or in chat areas - that information can be collected and used by others.You are solely responsible for maintaining the secrecy of your passwords and/or any account information.

SURVEYS

Our online surveys ask visitors for their email address and demographic information. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content and promotional offers that we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers only on an aggregate basis. We may use contact data from our surveys to send the user information about our company and promotional material from the Website or some of our partners. Users may opt out of receiving future mailings.

COMPETITIONS

We may run contests on our site in which we ask visitors for member ID and password. We use contact data from our contests to send users information about upcoming contests and promotional offers. On occasion we will email customers promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary for winner notification and prize delivery confirmation.

The majority of the contests that we offer are hosted on the the Website server; however, there may be cases in which a third party sponsor will host the contest and collect user information. In those cases, we urge users to review the privacy statement of the third party site. Users may opt out of receiving future mailings.

NEWSLETTERS

We offer a number of free newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple instructions at the bottom of each newsletter or email.

CONTACTING THIS WEBSITE

If you would like to access or to edit  your personal information, have any questions about this Statement, the practices of the Website with respect to personal information or your dealings with this Web site, please contact us at customerservice@lisaho.com or:
Lisa Ho Retail Pty Limited
Level 1
11-17 Buckingham Street
SURRY HILLS  NSW  AUSTRALIA 2010

COOKIES

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself.

Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of "how many" times customers are doing specific things - like visiting our site each month - without really knowing who those customers are. We also use cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests and to save your member ID.

Additionally, after you've entered your contact and delivery details during a session on our service, you can elect to save that information so you don't have to re-enter it on your return to the site. If you do not want this information to be saved, you must indicate "DO NOT SAVE DETAILS" when prompted. Users should be aware that Lisa Ho can not control the use of cookies or the resulting information by advertisers or third parties hosting data for Lisa Ho.

If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies maybe necessary to provide the user with certain features (e.g., customised delivery of information) available on the Website.

DATA QUALITY AND SECURITY

Lisa Ho takes all reasonable steps to ensure that personal information it collects, uses or discloses is accurate, complete and up-to-date.

We also take all reasonable steps to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.

Passwords and credit card numbers are encrypted in The Website’s secure database, which is also located behind a firewall. When purchasing from The Website  your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

If you choose to modify your personal information or you have forgotten your password, you may do so by visiting the the Website profile page. You will be required to submit a valid member ID and password for authentication before you will be able to modify your file. Because password and credit card information has been encrypted, it is completely invisible to any employee who accesses it, including our customer service team. If you desire to change your password, the customer service representative will reset to a new one after you have properly identified yourself.